"User experience" describes both users' relationships with products and a growing professional industry of practitioners aiming to improve those relationships.
This report spotlights the innovative work done by two Netherlands-based organizations to upgrade customers' service experiences and deliver better business outcomes.
Well-written screeners ensure that your study participants are appropriate for your research goals, improve data quality, save resources, and reduce bias.
Alternate methods for accomplishing frequent actions in user interfaces support expert users by speeding up their interactions, without hindering novice users.
Product-centric design does not leverage design's potential for creating long-term business value and profitability. Journey-centric design can optimize customer experiences.
